The player struggles to withdraw his balance for unknown reason. The complaint was resolved as the player received her winnings. The player from Ireland won a jackpot of €2,275 on Dublinbet but the winnings were not credited to her account. Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. There is currently 1 bonus from Alexander Casino in our database, listed in the 'Bonuses' section of this page.
When seeking out an online casino to play at, we consider it crucial for player to not take this fact lightly. We have carefully examined and analyzed the Alexander Casino Terms and Conditions as part of our review of Alexander Casino. To our knowledge, there are no rules or clauses that could be considered unfair or predatory.
According to our approximate calculation or collected information, Alexander Casino is an average-sized online casino. In proportion to its size, it has received complaints with an average total value of disputed winnings. Since bigger casinos will often receive more complaints because of the larger number of players, we take into account both the casino's size and player feedback. Our evaluation has led to the casino's Safety Index, a numerical and verbal representation of our findings regarding safety and fairness of online casinos.
To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. In the table below, you can see an overview of language options at Alexander Casino. We go through the Terms and Conditions of each casino we review in great detail and examine their fairness level. Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling. In our comprehensive review of all relevant aspects, Alexander Casino has attained an Above average Safety Index of 7.3.
Consequently, the Complaints Team had closed the complaint as 'resolved'. There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.
Based on these, we calculate an overall user feedback score, which can range from Terrible to Excellent. The player from France deposited 50 euros on the HiperWin website but couldn't access the sportsbook. Customer service informed them that their account was closed due to an incorrect nationality provided during registration. The complaint was initially rejected due to the player registering from a country different from their actual location. However, upon revisiting the issue, the casino had a change of heart and decided to refund the player.
The issue was successfully resolved and the player received the requested data. The player from Austria had deposited 150 euros via bank transfer and Rapid Transfer. However, Dublinbet requested proof from a Skrill account for withdrawal, which she did not possess. She had provided transfer confirmations for the bank transactions. The issue was resolved after the casino verified her account and initiated the withdrawal.
The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved. The player from Norway tried to request a withdrawal, but the casino accused him of bonus abuse and confiscated all accumulated winnings. It turned out that the wagering requirements for the deposit bonus were not met at the time he requested a withdrawal. The casino restored the confiscated winnings disputed winnings, and the player was AlexanderCasino France provided with a chance to meet the requirements. Casino Guru provides users with a platform to rate and review online casinos, and to share their feedback or experience.
The player from Brazil had had difficulties withdrawing his winnings from an online casino due to a specific document request from the casino. The document that the casino had requested was reportedly non-existent according to the player's bank. The player had favored using PIX for transactions, which had necessitated only a CPF for payment. We had tried to assist the player and had extended the complaint's timeline. However, the player had not responded, preventing further investigation. Eventually, the player had informed us that the withdrawal had been successfully processed, leading us to close the complaint as resolved.